How to allow pop-ups and open a letter or decision in MyTax

When you open a tax card, decision or letter in MyTax, it will open in a new tab in your browser or as a separate PDF file.

If you cannot open a letter this way, you’ll need to allow pop-ups in your browser and try again. Please note: When you try to open mail with a social media browser – meaning a browser software inside your social media application – there may be a malfunction.

When using MyTax on your smartphone or tablet 

See below for more detailed instructions on how to block or allow pop-ups on the mobile device and browser you are using.

An Android device

Chrome: Block or allow pop-ups in Chrome

An iPhone or iPad 

• Chrome: Block or allow pop-ups in Chrome
• Safari: Block or allow pop-ups in Safari

MyTax on your computer

See below for more detailed instructions on how to block or allow pop-ups on your browser:

• Chrome: Block or allow pop-ups in Chrome
• Safari: Allow or block pop-ups in Safari on your Mac
• Edge: Block pop-ups in Microsoft Edge
• Firefox: Pop-up blocker settings, exceptions, and troubleshooting

If you use Firefox, make sure you have the latest version. Instructions: Update Firefox to the latest version

You can print letters or decisions on paper

You can use the browser’s Print command or the Ctrl+P shortcut to print out a tax card, decision or letter when it is opened on the display.

You can print any page in MyTax in the same way.