Chat with the tax authorities

On tax.fi, you can see the chat icon on the pages where the chat is in use.

Talk to us in Live Chat from 9am to 4.15pm and ask about

When it is in operation, you can see the live Chat Icon.

Live chat instead of the phone

The chat is a great way to get an answer to a question.

Chatbot

The Finnish Tax Administration has published a joint chatbot service together with the Immigration Service and the Patent and Registration Office. The service includes three different chatbots. They utilise artificial intelligence to answer customers' questions. The bots know about work related taxation, immigration and business registration in Finland. At the moment the target group is entrepreneurs from outside Finland.

The chatbot service is currently in the trial stage and available only in English. The service is open until the end of June 2019. You can test the chatbot yourself on the following tax.fi page:

You do not have to register or log in to talk with the chatbot. Please do not enter your personal information in the chat. All discussions will be stored for development purposes. The chat data will not be used to identify users. Read more: Data security and the processing of personal data at the Finnish Tax Administration

About the project: www.startingupsmoothly.fi