When you log in to MyTax on 1 June or thereafter, your tax-related letters will change from paper to electronic form automatically. Read more about the changes.
Why does MyTax throw me out of the service?
MyTax may log you out suddenly for different reasons.
- If you have not clicked on any links in MyTax for 60 minutes, you will be automatically logged out. You will receive a notification five minutes before the session will end. If you click on the link in the notification, you can continue using MyTax and you do not need to log in again.
- If you see a notification that your session has expired while you are using MyTax, the problem may be in your internet access. For example, the system may interpret that you are using MyTax through more than one IP address.
This can happen, for example, if you have a router that uses both a fixed broadband connection and mobile access. If the way you access the internet changes, your IP address may also change. If that happens, MyTax logs you out because – for security reasons – you can be logged in to MyTax only through one IP address at a time.
In that case, change or ask your internet service provider to change the settings of your internet access in such a way that you use MyTax through a single IP address. - Sometimes you may be logged out as MyTax becomes temporarily unavailable because of system maintenance.