Strategy

Business idea

Collecting the right tax at the right time to enable society to function.

Taxation represents the most important source of public income; the revenue collected is used to maintain and develop public services. Our task is to ensure that our operations are effective and our systems are reliable. 

We are moving towards having taxpayers pay their taxes on their own initiative in real time. We make sure that our customers pay their taxes on time and in full. We seek to charge any taxes due as soon as income is realised. We pass on the revenues collected to tax recipients with the minimum of delay.

Values

Our values are

  • building trust
  • working together
  • embracing new ways of working

Vision

The Tax Administration is among the best in the world – by reputation and by results.

Our aim is to be an institution held in high regard both in Finland and internationally; one of the best tax administrations in the world. We are respected for the reliability and uniformity of our operations and for the competence of our employees. We are also appreciated for reducing the administrative burden on our customers and because taxpayers know that they get value for money.

Our employees are proud of us, and highly sought after in the job market. Our operations are dynamic and subject to continual change. We are seen as a good employer; top graduates rated us the most attractive potential employer.

Growing effectiveness

How our operations impact society is increasingly important to us. We continue to improve our productivity.

Our goal is to raise revenues by reducing the tax gap. We are seeking ways to minimize opportunities for error. We are reducing the administrative burden on our customers and rewarding them for meeting their obligations. This reinforces positive attitudes towards tax and compliance. Risk management guides our operations and helps us focus resources on the right targets.

Our processes and data systems work seamlessly together to help us improve productivity.

Management based on trust and an active focus on workplace wellness boost our employees’ motivation and improve our results.

Strategic objectives

Tax gap to shrink considerably
  • Good tax morale

    We promote positive attitudes towards taxes by giving taxpayers a better and broader understanding of the importance of tax to society.
  • Effective tax laws

    We actively seek to influence the drafting of tax legislation so that it supports our strategic objectives. Our expertise is especially strong on questions of taxation procedure.
     
  • Minimal opportunities for error

    Managing tax risks, tax audits and proactive guidance minimize the risk of non-compliance. We promote legislation that makes it easier for taxpayers to do the right thing.
Taxpayers to meet their liabilities in full
  • Taxpayers feel that it is worth meeting their obligations

    We are looking for innovative ways to reward taxpayers who fulfil their obligations. Those that do increase revenues and reduce costs.
     
  • Honesty is the best policy

    We protect the compliant from unfair competition based on tax avoidance. The opportunities for avoidance are decreasing as all companies and employees are required to register. Risk management and knowledge of our customers allow us to focus control on risk targets.
     
  • Making the tax process easier and cutting costs for customers

    We are working to make the administrative burden for companies and individual taxpayers lighter. Our cooperation with stakeholders from across government and elsewhere will intensify and make increasing use of automation. We are making efforts to facilitate direct data transmission between businesses, the Tax Administration and other agencies, and further improve our e-services. Visits to the tax office are becoming largely a thing of the past.

 

Smooth and effective processes
  • Process management

    We phase in a process-based business model. Process management supports our line organization and helps us develop our operations. Our commercial-off-the-shelf software solution supports this new model.
     
  • New methods rapidly implemented

    We adopt faster, more creative and more flexible methods of development that enable us to pilot changes. The path from idea to implementation is clearly quicker.
     
  • Optimal use of resources

    Through our steering system, process-based business model, highly skilled staff and technological solutions, we are able to marshal our resources efficiently, reduce the tax deficit, and improve cost effectiveness.
     
  • Action guided by risk management

    We move towards guidance and tax control based on risk management.
     
  • Delivering results through proactive guidance and effective tax control

    We improve our knowledge of our customers in order to be able to focus proactive guidance on the right target groups, such as start-up companies. Proactive guidance is effective and expert, and helps customers anticipate their final tax liabilities and reduce mistakes.

    We use risk management to target tax control at the right customer groups. We adapt our control measures to the size of the risk and to the nature of the customer. Successful tax control has a preventive effect. 
     
  • Utilising data flows efficiently

    In acquiring the information that we need for taxation, we increasingly utilise data obtained from the data systems of our stakeholders and other agencies. We digitalize the data that is not already electronically available. By sharing job queues across the whole country we even out workloads and improve equality among the regions.

    We increase our automated international data exchange in order to access ever more comprehensive information enabling us to safeguard tax revenues.
Capable and motivated employees
  • Maintaining workplace wellness

    We invest in workplace wellness and in preventive occupational health care. We intervene early if problems occur. We map out and remove obstacles to workplace wellness. We embrace openness and fairness. We develop ways to reconcile work and leisure time.
     
  • Ensuring the expertise required

    As the number of routine tasks falls the nature of work is shifting. This calls for ever greater expertise. For each of our employees we create an individually optimised career path. In recruitment we acknowledge that the demands of the job are continually rising.
     
  • Leadership based on trust and mutual respect

    Our leadership is based on cooperation and trust between management and employees. Cooperation is intensive and open. Through a coaching style of management we support our employees and sow the seeds of success.
     
  • Effective tools and methods

    We use the latest tools to increase efficiency and quality and make work enjoyable. We are early adopters of new tools. It is important for us that our tools are appropriate for the task and that they work together as part of a whole.

    We seek effective ways of working that are best suited to our process-based approach. In order to find those solutions most appropriate to the Tax Administration we are innovative and willing to experiment. Our working practices contribute to the personal development and job satisfaction of our employees and ensure that we reach our strategic objectives. Through new practices and office concepts we increase interaction and reduce the need for work to take place in a single location.

 

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