Unjustified dates of death on some customers’ credit register extracts

The news item was updated on 22 April 2024:
Detected individual errors have been corrected. Investigation of the root cause and extent of the problem are ongoing.

We will send a letter about the matter to those individuals whose credit register extracts contained the error in question. You can check your credit register extracts and any errors in them in our e-service. The e-service will tell you who the extract was sent to, what the content was and for what purpose it had been requested. The incorrect credit register extracts will also be retained in the e-service, as the law requires that copies of the extracts disclosed should be retained for five years. We are sorry that incorrect information has ended up on credit register extracts and apologise for any inconvenience.
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An error has been detected in the Positive credit register. On account of the error, unjustified dates of death have been generated on some customers’ credit register extracts. We are investigating the extent of the error.

A technical error regarding the transfer of customer data has been detected in the Positive credit register. On account of the error, unjustified dates of death have been generated on credit register extracts for some customers. The false entries are shown both to lenders and private individuals but only on credit register extracts. An extract is generated, for example, when a person applies for a new loan and the lender requests a credit register extract about the person’s data. So far, we have received individual observations about the error, and we are looking into the extent of the problem.

The root cause has been identified, and it has to do with the transfer of customer data through APIs to the register. We are sorry for the inconvenience and make every effort to correct the error as soon as possible.

If you detect the above error on your credit register extract, the quickest way to have it corrected is to fill in our observation form. You can also contact our customer service.

We will update this news item when we have more information to share.