Contact information and service

Our customer service number 029 497 571 provides service between 9 am and 4 pm (at 9 am – 3 pm in July) (GMT +2) on business days.

Customer service

Our customer service number +358 29 497 571 provides service in Finnish, Swedish and English between 9 am and 4 pm on business days (GMT +2).

Service for organisations is available on telephone number +358 29 497 570 on business days from 9 am to 4 pm (GMT +2).

For Swedish-speaking customers, we have a callback service. We will call you back between 2 pm and 3.30 pm on business days.

Calls from the mobile phone are subject to the mobile call charge (mpm.), and calls from the fixed network are subject to the local network charge (pvm.). If you call from abroad, the charge is determined by your local telecommunications service provider.

The charges are based on the price list of the caller’s service provider. If you have a call package, check with your service provider whether calls to numbers starting with 029 are included in the package.

The service provider starts charging you when the call is set up. In other words, you will also pay for queuing time. Instead of queuing for a long time, we recommend that you should call again later.

Address information

Positive credit register
P.O. BOX 2
FI-00055 Incomes Register


Chat provides guidance at a general level

You can find the chat on our home page, for example. Open the chat by clicking Ask Chat at the bottom right of the page. We make every effort to respond to your message within a few minutes. If you do not see the Ask Chat button, it means that all our customer service agents are busy. Please wait.

You can use the chat anonymously. Whether or not you do so, do not enter your personal identity code or any other personal data in the chat window.

  • You can use our chat on a computer, tablet or mobile device.
  • You can communicate in Finnish or English.
  • The chat provides general guidance. You do not need to identify yourself to use the chat, and our customer service agent cannot see your data stored in the Positive credit register.
  • You receive an answer based on the information you provide in the chat.
    • If you make use of the chat response at a later stage, please note that the answer is based on the legislation and legal practice that were valid at that time.
  •  We record all chat sessions so that we can improve our customer service.

Subscribe to our newsletter

You can subscribe to the Positive credit register’s newsletter to be delivered to your email. You will receive the newsletter approximately four times a year.

Subscribe to the Positive credit register’s newsletter

By giving your contact information, you give your consent that we can use it in accordance with the privacy statement: Record of personal data processing in the project to establish a positive credit register (opens in a new window).

Subscribe to the system information bulletin

You can subscribe to the Positive credit register’s system information bulletin to be delivered to your email. The bulletin contains information on production and stakeholder testing related circumstances, such as service breaks and disruptions. You can cancel your subscription at any time via the unsubscribe link contained in the bulletins.

Subscribe to the positive credit register's system information bulletin

You can also subscribe to the RSS feed of the system information bulletin

Subscribe to the RSS feed

Using paper forms

If you cannot use the e-service, you can use paper forms instead.

Paper forms

Give feedback

You can give us feedback or ask about the Positive credit register on the feedback form.

Feedback form

Report an observation or disruptions

If you detect technical problems or make other observations regarding the positive credit register, you can report them to us on the observation form.

Observation form

Lender – contact us

Lenders can ask for advice on problems regarding the Positive credit register on the contact form. You can also use the form to report changes to contact person information or request additional certificates.

If you need technical support or you suspect an error, please fill in the observation form. If you suspect that your organisation's certificate has been misused, please contact our customer service.

Contact form for lenders

Contact us about your data protection rights

If you want to request that your data should be corrected or that the processing of your data should be restricted, or if you want to view your personal data, contact us with the contact form

Contact form

Page last updated 3/11/2024