Share your thoughts about the Positive credit register – fill in our customer experience survey no later than 30 September 2025

By answering our customer experience survey, you will help us gain valuable insight into user experiences and future development needs related to the Positive credit register. In the future, we will conduct the survey annually and use the results to develop our service.

The survey contains a few background questions, after which you can assess how we have succeeded and provide feedback on the register, its functionalities and use. The survey is open until 30 September 2025. You can respond to it in Finnish, Swedish or English.

• Respond to the Webropol survey

The survey is aimed at all Positive credit register users. This means that you can respond to the survey as a private individual using the register to check their data or manage a voluntary ban on credit. We also wish to get responses from lenders who use the register for reporting information or utilising data, as well as from public authorities and credit information companies.

Your responses will be processed anonymously and safely. Thank you for responding - your opinion means a lot to us!

Read more about our surveys

In the summer, we carried out a website user survey to collect data on aspects like the functionality, clarity and user-friendliness of the Positive credit register website. Read about the survey results here:

• The Positive credit register website earns praise for clarity, up-to-dateness and usability – development will continue

In October 2024, we conducted the first customer satisfaction survey for our stakeholders. The aim was to collect data from stakeholders on how well the register works and potential development targets. Read about the survey results here:

• Lenders find the register useful