Accessibility of the Positive credit register’s e-service for organisations

This accessibility statement describes how the Positive credit register’s e-service for organisations (hereafter: e-service or service) complies with the act on the provision of digital services, what shortcomings there are in the site’s accessibility, and how you can give us feedback about accessibility issues.

The Tax Administration’s Incomes Register Unit is responsible for the service. We want as many users as possible to be able to use our digital services. We therefore pay special attention to accessibility as we develop our services.

How accessible are the pages?

The e-service largely meets the A and AA accessibility criteria required by law (WCAG criteria 2.1). There are some accessibility defects in the service. They are described in more detail below at Detailed information about the fulfilment of accessibility.

Did you notice any accessibility defects?

We continuously seek to improve the accessibility of our e-service. If you find any defects that are not described on this page, please let us know. We will take every effort to correct the defects.

You can contact us by online form (available in Finnish and Swedish). We will send you a reply within 14 days.

Supervision of accessibility

The Regional State Administrative Agency of Southern Finland supervises the fulfilment of the accessibility requirements. If you are not satisfied with our reply or if you do not receive a reply within 14 days, you can submit a complaint to the Regional State Administrative Agency of Southern Finland. For instructions on how to file a complaint and information on how the complaint will be processed, see the Regional State Administrative Agency’s website.

Regional State Administrative Agency for Southern Finland, Accessibility Supervision Unit
tel. 0295 016 000 (switchboard)

Detailed information about the fulfilment of accessibility

The e-service is not fully accessible yet. Below is a list of the content and features that are not yet accessible.

  • The service contains links which have a link text that is not sufficiently accurate or which are not combined with the programmatically determined link context (WCAG 2.4.4, WCAG 1.3.1).
  • The forms contain sections with focusable components that have no interactive significance (WCAG 2.4.3).
  • The radio buttons on the forms are not combined with the related question (WCAG 1.3.1).
  • Form pages contain recurring field names that are not grouped by context (WCAG 1.3.1).
  • The forms contain character-limited fields whose maximum number of characters is not indicated at any point to the screen-reader user entering data (WCAG 4.1.3).
  • The service includes buttons that have the same name but are used for different purposes (WCAG 3.2.4).
  • Some same page titles are used in the service (WCAG 2.4.2).
  • The screen-reader user does not learn about a detected error when they move forward on the form (WCAG 4.1.3).
  • The end of the service time limit is not indicated, or it cannot be adjusted (WCAG 2.2.1).

We will correct detected accessibility defects in 2024.

How we test accessibility

The observations of this accessibility statement are based on a third-party assessment of whether the e-service meets the requirements laid down in law.

The e-service was released on 2 October 2023, and the statement was drafted on 17 August 2023.

Act on the Provision of Digital Services (306/2019, Finlex)
Accessibility requirements website (Regional State Administrative Agency)

Page last updated 4/22/2024