Security of the Tax Administration's website
When you use the Tax Administration's website, you remain anonymous. We do not collect user data that would allow us to identify anyone among the users of our website.
Individual taxpayers and corporate taxpayers cannot deal with their taxes via our e-service unless they log in. You log in to these services with your personal e-bank codes. When you are done, you should remember to log out and, if necessary, clear the browser's memory cache.
They are for collecting information about the users, including:
- the user's Internet Protocol (IP) address
- date and time
- pages visited
- browser type
- the URL address of the page from where the user arrived at our site.
We use the above information for enhancing our services. Cookies are not in use for the purpose of identifying individual users.
Secure network access
Our e-services are protected by TSL encryption (Transport Layer Security). This encryption is automatically enabled when you are having a session in our e-services. It protects data communications so that outsiders cannot view your data transmitted over the connection. You can tell the connection is secure when the address starts with "https:" and the padlock icon appears on your browser near the address bar.
Please handle your personal tax information only in our e-services. Other communication channels – such as e-mail and the social media – are not protected, so do not use them to send us your tax or personal information.
Make sure your computer is safe
Keep your computer protected. Make sure that your computer has
- Data security software, properly updated
- A firewall
- Antivirus software
If the computer workstation you use is a shared one – for example, in a library – make sure you clear the memory cache when you are done. Follow the instructions of your browser. If you use our e-services in a public place with your laptop or other portable device, make sure other people cannot view your information.
Further information about safe use of devices is available on the website of the Finnish Communications Regulatory Authority.
Watch out for scams
The Tax Administration never asks your personal information, such as your user ID, password, bank account information or personal ID, by e-mail or text message. We never ask any information about the taxpayer's bank codes or card details by phone or email or in any other way.
Fraudulent messages (or phishing messages)
Scam messages are in circulation by e-mail, as text messages and as messages in social media. Typically, these messages may promise that you receive income, get paid a sum of money – or they may frighten you with severe consequences if you do not do something that the message asks you to do. They may masquerade as messages coming to you from your bank or from a public authority you have contacted recently, or as messages originating from an e-service – from an e-mail service provider or an online shop. We recommend that you just destroy such a message without opening it. If you open the message, we recommend that you take care not to click on any of the links and attachments on it. They may contain malware that contaminates your computer.
If, by mistake, you disclose your
- Card information, you must have the card cancelled. Either call your bank or contact the company that issued the card
- Your online bank codes, call the service number specified by your bank and have the codes cancelled
Do not hesitate to contact the police if it seems necessary to do so.
Facts about malware programs
Viruses, spy software and cyber blackmail software are common examples of malicious software, often referred to as malware. Malware may enter your computer when you open a message and click on a link on it. For this reason, you must avoid opening any attachment files and links you are not sure of.
Some messages that have been in circulation promise the user that the malware will be removed if they pay an amount of money to a PayPal account, for example. Paying the money gives you no guarantee that you would actually get back your lost files or be spared any further inconvenience. For this reason, it is important to back up all the data you want to save – and store it in another device or on the cloud.
If you suspect that you have malware on your computer, disconnect the computer from the network. Malware is often difficult to remove and you cannot be sure it has been fully removed. Sometimes malware can be removed only by reinstalling the computer.
More information and guidance on data security is available on the website of the Finnish Communications Regulatory Authority.
Perhaps you noticed a security issue?
If you think there might be an information security problem in the Finnish Tax Administration's website and e-services or if you receive a scam message sent in the name of the Tax Administration, please phone us on 029 512 000 or +358 29 512 000 to let us know. Standard call rates apply.