Accessibility of the Positive credit register’s e-service for organisations
This accessibility statement describes how the Positive credit register’s e-service for organisations (hereafter: e-service or service) complies with the act on the provision of digital services, what shortcomings there are in the site’s accessibility, and how you can give us feedback about accessibility issues.
The Tax Administration’s Incomes Register Unit is responsible for the service. We want as many users as possible to be able to use our digital services. We therefore pay special attention to accessibility as we develop our services.
How accessible are the pages?
The e-service largely meets the A and AA accessibility criteria required by law (WCAG criteria 2.1). There are some accessibility defects in the service. They are described in more detail below at Detailed information about the fulfilment of accessibility.
Did you notice any accessibility defects?
We continuously seek to improve the accessibility of our e-service. If you find any defects that are not described on this page, please let us know. We will take every effort to correct the defects.
You can contact us by online form (available in Finnish and Swedish). We will send you a reply within 14 days.
Supervision of accessibility
The fulfilment of the accessibility requirements is supervised by the Finnish Transport and Communication Agency Traficom. If you are not satisfied with our reply or if you do not receive a reply at all within 14 days, you can submit a complaint to the Finnish Transport and Communication Agency Traficom. For instructions on how to file a complaint and information on how the complaint will be processed, see the Finnish Transport and Communication Agency Traficom’s website.
Finnish Transport and Communication Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
phone switchboard 029 534 5000
Detailed information about the fulfilment of accessibility
The content or functions of the e-service that, based on the accessibility assessment, deviate from the requirements of WCAG 2.1 Levels A and AA are as follows:
- Form pages contain recurring field names that are not grouped by context (WCAG 1.3.1).
- The forms contain character-limited fields whose maximum number of characters is not indicated at any point to the screen-reader user entering data (WCAG 4.1.3).
- The screen reader user is not informed about the role of the dialog box. (WCAG 4.1.2)
- There are shortcomings in the programmatic presentation of the instruction elements and question group headings in the forms. WCAG 1.3.1
- The names of the information buttons are not consistent in the programmatic presentation of the service. WCAG 1.3.1, WCAG 3.2.4
- The email fields do not have an error correction prompt if the address is missing the @ character. WCAG 3.3.3
We will correct detected accessibility defects in 2026.
How we test accessibility
The observations of this accessibility statement are based on a third-party assessment of whether the e-service meets the requirements laid down in law.
The e-service was released on 2 October 2023, and the statement was drafted on 17 August 2023.
The record was updated on 01/12/2025.