Accessibility of the Positive credit register’s e-service for private individuals
This accessibility statement describes how the Positive credit register’s e-service for private individuals (hereafter: e-service or service) complies with the Act on the Provision of Digital Services, what shortcomings there are in the site’s accessibility, and how you can give us feedback about accessibility issues.
The Tax Administration’s Incomes Register Unit is responsible for the service. We want as many users as possible to be able to use our digital services. We therefore pay special attention to accessibility as we develop our services.
How accessible are the pages?
The e-service largely meets the A and AA accessibility criteria required by law (WCAG criteria 2.1). There are some accessibility defects in the service. They are described in more detail below at Detailed information about the fulfilment of accessibility.
Did you notice any accessibility defects?
We continuously seek to improve the accessibility of our e-service. If you find any defects that are not described on this page, please let us know. We will take every effort to correct the defects.
You can contact us with an online form (available in Finnish and Swedish). We will send you a reply within 14 days.
Supervision of accessibility
The fulfilment of the accessibility requirements is supervised by the Finnish Transport and Communication Agency Traficom. If you are not satisfied with our reply or if you do not receive a reply at all within 14 days, you can submit a complaint to the Finnish Transport and Communication Agency Traficom. For instructions on how to file a complaint and information on how the complaint will be processed, see the Finnish Transport and Communication Agency Traficom’s website.
Finnish Transport and Communication Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
phone switchboard 029 534 5000
Detailed information about the fulfilment of accessibility
The content or functions of the e-service that, based on the accessibility assessment, deviate from the requirements of WCAG 2.1 Levels A and AA are as follows:
- If the user is setting or editing a ban on credits and the related consent to information disclosure to credit information companies and, when doing this, receives system feedback that there are errors or omissions in the information, the keyboard focus order is non-standard. When the user receiving system feedback returns to edit the information, the focus indicator does not move directly to the field that triggered the feedback but jumps to the top of the page. The purpose of this is to ensure that neither of the two options regarding consent appears as a primary or recommended option for the user. (WCAG 2.4.3)
- The screen reader user is not informed about the role of the dialog box. (WCAG 4.1.2)
- The service has an additional keyboard focus point in the credit register extracts table ordered by lenders. (WCAG 2.4.3)
- The credit information tables have links that are visually represented as buttons. (WCAG 1.3.1)
- The layout of the credit information page is not responsive on screen widths below 370 pixels. (WCAG 1.4.10)
We will correct detected accessibility defects in 2026.
How we test accessibility
The observations of this accessibility statement are based on a third-party assessment of whether the e-service meets the requirements laid down in law.
The e-service was released on 1 April 2024, and the statement was drafted on 26 February 2024.
The record was updated on 01/12/2025.