Contact us

• You may conduct business in Finnish or English.
• We normally respond within a few minutes. If the 'Ask about Incomes Register' icon is not visible, all our customer service agents are busy. Please wait a while.
• You can access the service on a PC, tablet or mobile device.
• Use the chat for general advice. You do not need to identify yourself to use the chat, and customer service agents cannot see your data in the Incomes Register.
• Our answer will be based only on the information you have provided during the chat discussion. If you decide to use the answer at a later date, please note that the answer was based on the legislation and judicial practice of the time at which it was given.
• We record all conversations so that we can develop our customer service.

Our customer service will ask you to identify yourself to confirm your identity in situations that require strong identification for handling your affairs on the phone.

The identification is always done during the call. Identifying yourself in advance is not possible. An identification request can only be sent to persons with a Finnish personal identity code. You can continue to call our telephone service without identification.

If handling your matter requires identification, the staff member will send you an identification request in the e-service during your call. You will see the request by logging in to the e-service and selecting the "Authenticate for phone service" on the front page of the service.

Read the identification code displayed on the identification page aloud to the staff member so that they can confirm your identification.

The code is valid for five minutes. You can also always reject the request if you think it is unjustified.

You can identify yourself in our e-service in different ways, for example with your personal online banking codes or a mobile certificate: How to use identification

When you call from a mobile phone to the Incomes Register number beginning with 0294, the rate is the standard mobile rate. When you call from a stationary phone, the rate is the standard local network rate.

When calling from abroad the rate is determined by the local telephone operator.

The caller's telephone operator determines the call rates. If you are using a call package, make sure to check with your operator whether calls to 029 numbers are included in the package.

The operator starts charging you the moment the connection is opened, which means that you are paying to the operator for being on hold. Instead of being on hold for a long time, we recommend that you try calling again after a while.