API users still the most satisfied with the Incomes Register
11/23/2022The total score of the Incomes Register’s user satisfaction is 3.5/5.
As in previous years, API users were the most satisfied with the Incomes Register. However, API users felt that the quality of performance and usability had declined from the previous year. Error messages and the provision of information during faults and errors received the most criticism.
User satisfaction was identified between 3 and 31 October 2022 through an electronic survey sent to the Incomes Register’s customer panels, data users and software companies. A total of 104 responses was received. The survey was conducted for the sixth time.
| Period surveyed |
Total score on a scale |
|---|---|
| Autumn 2022 | 3.5 |
| Autumn 2021 | 3.4 |
| Spring 2021 | 3.2 |
| Autumn 2020 | 3.1 |
| Autumn 2019 | 2.8 |
| Summer 2019 | 2.3 |
A survey intended for everyone was published on the website at the same time as the targeted survey. It identified the smoothness of reporting in the e-service. The respondents gave the e-service a score of 3.3/5. A total of 231 responses was given to the survey.
Satisfaction with reporting in the e-service increasing
The satisfaction of the e-service’s users with the service improved from the previous year in the targeted survey and the survey published on the website. Satisfaction among data users remained unchanged.
In both surveys, data submitters considered the performance and usability of the Incomes Register’s e-service to have improved from the previous year.
‒We are happy that user satisfaction has increased among the e-service’s users. We believe our changes in the e-service have improved user experiences, says Terhi Holmström, Director of the Incomes Register Unit.
| Score given to services on a scale from 1 to 5 | Autumn 2022 | Autumn 2021 |
|---|---|---|
| APIs, total score (targeted survey) | 3.8 | 4.0 |
| Usability | 3.6 | 4.0 |
| Performance | 3.9 | 4.0 |
| E-service, customer panels, total score (targeted survey) | 3.5 | 3.3 |
| Usability | 3.4 | 3.2 |
| Performance | 3.6 | 3.3 |
| E-service, data users, total score (targeted survey) | 3.4 | 3.4 |
| Usability | 3.3 | 3.3 |
| Performance | 3.6 | 3.5 |
| E-service, data submitters, total score (survey published on the website) | 3.3 | 3.1 |
| Usability | 3.1 | 2.9 |
| Performance | 3.5 | 3.2 |
Read more about the previous years’ results:
Read more about changes in the e-service: