Service break 1–8 November 2019

Take care of your tax matters in advance

MyTax is unavailable from 1 November until 8 November, 9 am. Please remember to settle your tax matters well in advance of the service break. The break is caused by updates to the Tax Administration’s IT system.

In addition, our tax offices and telephone services will be unable to process your tax matters during 4–6 November. Tax offices and service numbers will be open during this period, but they can only offer general guidance.

Companies can file returns through accounting software as normal during the service break.

MyTax is unavailable from 1 November to 9 am, 8 November

You will not be able to log in to MyTax on Friday 1 November after 3.30 pm. If you are logged in to MyTax at that time, you can continue using the e-service until 4 pm. After this, the service will close. You will be able to use MyTax again on 8 November at 9 am.

Some Tax Administration e-services will not be opened again after the service break. These services will be incorporated into MyTax during the system update.

Some e-services, such as the services for car tax and excise duties, will be available normally during the break.

Read more about which e-services will remain open and which will be closed down (pdf).

Taxpayer services provide only general guidance 4-6 November 2019

The Tax Administration’s taxpayer services are limited during 4–6 November. Our tax offices and most common service numbers will be open, but service is limited to receipt of documents and general guidance. Our chat service will be closed.

We will be unable to access your taxation data during the service break and cannot process your tax matters as normal. For example, we will not be able to make a tax card for you.

Public tax information is available normally on the tax offices’ self-service workstations.

How the break affects services: timeline

Palvelukatkon vaikutukset aikajanalla kuvattuna

How the service break affects taxpayers

  • Tax cards for 2019:
    • Until 3.30 pm on 1 November, you will be able to make a tax card in MyTax
    • On 1 November, you can get a tax card from a tax office or by calling our service number
    • 2–6 November: You cannot get a tax card at all
    • Starting 7 November, you can get a tax card from a tax office or by calling our service number
    • Starting 9 am on 8 November, you can make a tax card in MyTax
  • Back taxes: You can make payments in MyTax up until 3.30 pm on 1 November. The payment details will not be available in MyTax during between 1 November and 9 am on 8 November.Tax rate calculator: Unavailable from 1 November to 9 am on 8 November
  • Tax number: If you start working on a construction site as a new employee during 2–6 November, you will not be able to get a tax number at a tax office. Request a tax number in advance before the service break. If you are unable to do so, you can start working during 2–6 November 2019 without registering for a tax number. However, you must request a tax number immediately after the break. Read more about how the service break affects requesting a tax number.
  • Tax number register: Available, but data is not updated during 1–7 November.
  • Reports on construction work: You cannot file reports on construction work online from 22 October onwards. You can start filing the reports in MyTax at 9 am on 8 November.
  • Palkka.fi: Available, but data is not transmitted to MyTax during the break. Data transmission will resume after the break. The service number for Palkka.fi will be closed 4–7 November 2019.
  • Tax debt register: You will not be able to search the tax debt register as of 4 pm on 1 November. The tax debt register opens again at 9 am on 8 November.
  • Tax debt certificate: You can print out your tax debt certificate in MyTax before 3.30 pm on 1 November and after 9 am on 8 November after the service break. You can submit a certificate request form (available only in Finnish and Swedish) online during the service break, but you will not receive the certificate until after the break.
  • Requests for payment arrangement: You can make a request for payment arrangement in MyTax as of 9 am on 8 November.
  • Certificate of paid transfer tax: You can get your paper transfer tax return stamped on Friday 1 November during the tax offices’ opening hours, if you have the necessary enclosures with you. You cannot get a certificate on transfer tax during 2–8 November. Payments and returns received during the service break will be processed, but there may be delays. In future, you will receive a certificate on transfer tax after both the payment and the return have arrived at the Tax Administration. Starting 9 am on 8 November, you will be able to pay and file transfer taxes in MyTax.

  • Setting up a company and making changes to company details: Data from start-up notifications and notifications of changes and terminations is not transmitted from the Business Information System (ytj.fi) to the Tax Administration during 2–6 November 2019. However, the data will be updated normally to the Trade Register and the Register of Foundations maintained by the Finnish Patent and Registration Office.
  • VAT returns and other self-assessed tax returns: Returns can be filed as normal through accounting software and on Ilmoitin.fi. The details filed will not be transferred to the Tax Administration until after the break, but they will be recorded for the date when they were filed. Returns cannot be filed in MyTax during the break.
  • Filing late: During the break, the Tax Administration cannot send you reminder letters for returns that are late. If you do not file your returns due in October, you will receive a reminder letter later than usual. By that time, both late-payment interest and late-filing penalty will have accrued for approximately one month.
  • VAT refunds may be delayed in November due to the service break. VAT returns cannot be processed at the Tax Administration during the break.
  • Employer’s contributions and submittal of details to the Incomes Register: You can file details to the Incomes Register as normal. Details and payments concerning employer's contributions for October will be available in MyTax as of 8 November, 9 am.
  • Additional prepayments: You will not be able to request additional prepayments in MyTax during the break. You can pay additional prepayments for the accounting period that ended in September without interest, if you pay them by 31 October.
  • E-services for car tax and excise duties will be available as usual.
  • Payment of taxes and calculation of late-payment interest: You will not be able to pay taxes as an online payment or calculate the late-payment interest in MyTax between 1 November and 9 am on 8 November. During the break, you can pay taxes in your online bank, and the amount paid will be recorded for the payment date. You can check the status of your payments in MyTax after the break.
  • Tax debt register: You will not be able to search the tax debt register as of 4 pm on 1 November. The tax debt register opens again at 9 am on 8 November.
  • Tax debt certificate: You can print out your tax debt certificate in MyTax before 3.30 pm on 1 November and after 9 am on 8 November after the service break. You can submit a certificate request form (available only in Finnish and Swedish) online during the service break, but you will not receive the certificate until after the break.
  • Requests for payment arrangement: You can make a request for payment arrangement in MyTax as of 9 am on 8 November.
  • Reports on construction work: You cannot file reports on construction work online from 22 October onwards. You can file the reports in MyTax after the service break and on the Ilmoitin.fi service as of 1 January 2020. The deadline for filing the reports for September–December 2019 is extended until 5 February 2020.
  • Certificate of paid transfer tax: You can get your paper transfer tax return stamped on Friday 1 November during the tax offices’ opening hours, if you have the necessary enclosures with you. You cannot get a certificate on transfer tax during 2–8 November. Payments and returns received during the service break will be processed, but there may be delays. In future, you will receive a certificate on transfer tax after both the payment and the return have arrived at the Tax Administration. Starting 9 am on 8 November, you will be able to pay and file transfer taxes in MyTax.