Looking back at 2018 – Director General Markku Heikura discusses the highlights of 2018 (Youtube).
Year under review – Changes in the operating environment pose challenges
We honed our existing strategy to steer our work in the desired direction. We improved our efficiency by increasing the degree of automation in taxation, widening the range of data we obtain from our stakeholders and collect electronically, introducing new tools and providing new e-services.
The net tax revenue was €68.6 billion, including excise duties and car tax. Productivity and economic efficiency improved. This is due to an increase in the number of taxpayers, as well as a decrease in full-time equivalent employees and operating expenses, in comparison to the previous year.