Tax Administration answers online

Tax Administration Bulletin, 10/12/2015

How do I apply for tax credit for household expenses? When are tax refunds paid out? Search the Answer Bank to see if we’ve already answered your question.

The Tax Administration now answers taxpayers’ questions online.

The questions and answers in the new Answer Bank are public, so that all customers can benefit from the answers. Our aim is to make our tax guidance easy for customers to access.

First try the Search function in the Answer Bank. If you do not find the answer you are looking for, you can send us a question of your own.

Our personnel answers questions weekdays between 9:00 and 16:15. You can ask questions without registering, If you want, we will send you an alert by e-mail when we have the answer to your question.

To begin with, we answer questions about private income tax and making payments. Starting March 2016, the Answer Bank will cover all tax-related questions.

From private to public

The Answer Bank replaces those questions that were previously answered by e-mail, both ones posed through a tax.fi contact form and ones posed on online service support forms.

The new service also replaces the Frequently Answered Questions on tax.fi and the online tax guidance on Suomi24.fi. Our tax team has served on Suomi24 since 2009.

Join us in developing the Answer Bank

We use agile methods for developing the Answer Bank and the Submit a Question functions within the Tax24 service. This is a first version and we will continually improve it based on customer and staff experiences. We are also trying out a community approach, where we listen to both user experiences and developers’ ideas.

Here is the Answer Bank